Privacy Policy

Effective Date: June 1st, 2025

SerraYUM ("SerraYUM", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we handle your information—specifically, its collection, use, and sharing—when you interact with our application, website, and associated services (collectively referred to as the "Service").

By using the Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We gather information in the following ways:

a. Information You Provide Directly:

Account registration details (e.g., name, email address).
Profile information (e.g., profile picture, personal preferences).
Content you voluntarily submit or create within the Service.
Communications with our support team.

b. Information Collected Automatically:

Device and browser specifications, including IP address.
Data regarding your usage of the Service and analytics logs.

c. Information from Third-Party Sources:

Data from authentication providers (Apple, Google, etc.).
Information from analytics services and other third-party providers assisting our Service.

2. How We Use Your Information

Your information is utilized for the following purposes:

To operate, maintain, and enhance the Service.
To tailor your experience and provide personalized content.
To address your questions and provide customer support.
To send you important notifications, updates, and promotional materials (where permitted).
To prevent fraudulent activities and ensure the security of our Service.
To fulfill our legal and regulatory requirements.

3. Sharing Your Information

We may share your information under these circumstances:

With trusted service providers who assist us in operating the Service (e.g., analytics platforms, cloud hosting services). These providers are contractually obligated to protect your data.
With legal authorities or government bodies when required by law or to protect our legal rights.
With business partners in the event of a merger, acquisition, or other corporate restructuring, subject to confidentiality agreements.
When you explicitly consent to such sharing.

SerraYUM does not sell your personal information to third parties.

4. Data Retention

We retain your personal data for as long as necessary to provide the Service, fulfill the purposes outlined in this policy, or as mandated by applicable laws and regulations.

5. Your Rights and Choices

You have certain rights regarding your personal information, which may include the ability to:

Access, review, or update your account information.
Request the correction of inaccurate data we hold about you.
Request the deletion of your account and associated personal data, subject to legal and operational constraints.
Opt-out of receiving promotional communications from us.

To exercise these rights, please contact us at: [email protected]

6. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

7. Data Security

We implement reasonable and appropriate security measures designed to protect your information from unauthorized access, use, alteration, or disclosure. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data.

8. International Data Transfers

If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. Data protection laws in the U.S. may differ from those in your country of residence.

9. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. When we do, we will post the updated version on this page and indicate the new effective date. We encourage you to review this policy periodically to stay informed about our data practices.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to contact us at: [email protected]